Question 1

Do you accept walk-ins?

Accepted Answer

In order to ensure a quality groom at a non-rushed, calming pace, we require appointments for all grooming services.  
 
See our grooming page for more info.

Question 2

How do you ensure my pet stays calm during grooming?

Accepted Answer

We create a stress-free environment with our use of aromatherapy, soothing music and a calming atmosphere. Additionally, we never use machines to wash your dog. This allows us time to soothe and relax your dog during treatment, and he stays cleaner longer!

Question 3

Do you accept cats for grooming?

Accepted Answer

No, we accept cats for nail trimming and ear cleaning only. All cat services are provided by appointment only; no walk-ins will be accepted.

Question 4

Do appointments run on time?

Accepted Answer

Patience is a virtue! While we try our best to adhere to appointment times, remember that we strive to give the best, individualized service for all of our four-legged customers. Sometimes this means that appointments go over time, or may not start on time. This doesn't occur often, but your patience and understanding is appreciated when it does.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, Mastercard, Visa, Amex and personal check. A $35 fee will apply for a returned check.

Question 6

What types of products will you use on my pet?

Accepted Answer

We use only the highest-quality , all natural products that are never tested on animals. These are the same types of products commonly used on show dogs. Many of them offer benefits such as being hypoallergenic, treating dry, itchy skin or leaving a fresh, lasting scent.  Ask your stylist for the product that will best suit your pet.

Question 7

Grooming services are priced by size. What size is my dog?

Accepted Answer

Small                     1 to 14 lbs.
Small-Medium  15-29 lbs.
Medium               30-44 lbs.
Medium-Large  45-59 lbs
Large                    60-74 lbs.
Extra Large        75-89 lbs.
Giant                   Over 90 lbs.

2045 Niagara Falls Blvd.

next to Sherwin Williams

Amherst, NY 14228

CALL or TEXT 716-957-3103